• Primary job function is taking inbound calls from patients to resolve billing related inquiries. • Works aged patient accounts, researches and reconciles credit balance accounts and processes adjustments as needed. • Interacts with patients, clinicians, insurers, Reimbursement Supervisor and Billing management to ensure timely processing of workload. • Reviews patient’s insurance coverage for genetic testing. • Document activities appropriately in process notes. • Participates in the Quality Assurance plan. • Complies with applicable CLIA and HIPAA regulations.