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Member Outreach Coordinator – Call Center

Call Center RepresentativeCall Center RepresentativePart TimeRemoteSeniorTeam 201-500Since 1903H1B No SponsorCompany Site LinkedIn

Location

Florida + 6 more

Posted

34 days ago

Salary

$18 / hour

Seniority

Senior

High SchoolEnglishSpanish

Job Description

• Make a high volume of outbound calls daily to members regarding cases received from health plans. • Collect and verify member information by phone, ensuring accuracy and completeness. • Accurately document all member interactions and update records in the system before case assignment. • Perform repetitive outreach and data verification tasks with consistency and attention to detail. • Address member questions or concerns, escalating to a Client Services Consultant as needed. • Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer. • Conduct follow-up calls as necessary to gather outstanding information prior to case assignment. • Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.

Job Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Previous experience in customer service, healthcare, or related fields is preferred.
Comfortable spending the majority of the workday making outbound phone calls.
Strong communication skills (verbal and written), with a professional and empathetic demeanor.
Proficiency in Microsoft Office Suite; experience with case management software is a plus.
Detail-oriented with strong organizational and multitasking skills.
Able to maintain accuracy and focus in a structured, process-driven environment.
Demonstrated ability to handle confidential information with discretion and professionalism.
Able to work independently, take initiative, and contribute within a team.
Bilingual (English/Spanish) skills are strongly preferred due to business needs. Spanish language incentive available for qualified applicants.
Must have a computer with a working camera and microphone, as well as a reliable home internet connection.

Benefits

Paid sick time
Eligibility to enroll in the company’s 401(k) plan after three months of employment
Spanish-speaking incentive for qualified bilingual staff