The Manager, Travel Technologies, is responsible for leading travel technology initiatives, developing and implementing processes for advisor-facing products, overseeing the primary Global Distribution Systems (GDS) Sabre, Travelport+, and Amadeus, managing the Mid Office support team, and handling travel technology projects. This role also supports agents and internal departments in resolving issues that affect multiple points within projects and operations. Oversee the Mid-office GDSX Compleat and Travel Technology team. Manage and support key applications including ClientBase, Booking Builder, Travelport, Sabre, and Concur Compleat/GDSX. Implement and support any additional agent-facing travel products required by Global Travel Collection (GTC) Travel Technology. Collaborate with GTC Training for advisor facilitation on GTC products. Supervise the Support Desk to ensure Service Level Agreements (SLAs) are met by monitoring team responses and running regular reports. Train, motivate, and coach team members to provide efficient customer service, set achievable goals, and monitor progress. Lead and manage travel technology projects as assigned by leadership. Manage development of business requirements, quality assurance testing, and deployment of enhancements and new product functionalities. Collaborate across departments to ensure efficient processes and report errors or issues. Evaluate and escalate issues to IT and Operational teams as necessary. Continuously improve communication procedures and channels to ensure relevant information is delivered to agents and support teams. Create documentation and develop operational processes to streamline procedures.