Owner.com

We make online growth easy for restaurants.

People Business Partner, CX

People OperationsPeople OperationsFull Time Remote SeniorTeam 201-500Since 2020Company Site LinkedIn

Location

United States

Posted

39 days ago

Salary

$155K - $175K / year

Seniority

Senior

Bachelor Degree5 yrs expSpanishEnglish

Job Description

• Collaborate with CX leadership to understand business needs and develop People Ops strategies that drive organizational effectiveness and support rapid growth. • Partner with our Talent team to attract and hire top talent at an accelerated rate; develop retention strategies to drive business growth. • Design and implement training programs and career development initiatives that equip team members with the skills necessary for success in their roles and support career advancement. • Partner with leadership, providing guidance on performance management to foster a culture of accountability and recognition in a high talent density culture. • Champion initiatives that promote Owner’s values and drive positive workplace culture and employee engagement. Gather and analyze employee feedback to drive improvements. • Utilize People Ops metrics and analytics to assess the effectiveness of People Ops programs and make data-driven decisions that align with business objectives. • Ensure People Ops practices comply with legal regulations in consideration of a global workforce and develop policies that support the business and meet country specific needs.

Job Requirements

Minimum of 5 + years of demonstrated experience in People Operations, with a focus on business partnership ideally with CX, preferably in a start-up environment and supporting a global workforce.
Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team.
Proven Experience creating and implementing strategies that drive organizational effectiveness.
Strong Knowledge and understanding of local legislation as it relates to the U.S. and LATAM (Mexico & Colombia). Spanish speaking a big plus!
Expertise in organizational development, including a strong understanding of talent acquisition, employee engagement and performance management.
Excellent judgement and problem thinking skills.
Proficiency in HR tech stack (preferably Rippling HRIS & Lattice), with the ability to interpret data and drive actionable insights.
Excellent communication, interpersonal, and leadership skills with the ability to influence and empower team members at all levels.