• Lead complex Professional Services engagements focused on AI-enabled and traditional software delivery, aligning customer goals with LaunchDarkly best practices. • Partner with customers to design and implement feature management strategies for AI systems, including LLM-powered applications, agentic workflows, and internal AI platforms. • Advise customers on safe rollout patterns for AI, such as progressive exposure, guardrails, kill switches, and experimentation for model behavior and prompts. • Support customers building and operating chatbots, copilots, and agent-based systems, helping them integrate LaunchDarkly into inference-time and workflow-level decisions. • Apply a consultative approach to understand customer architectures, gather detailed requirements, and influence key technical and organizational decisions. • Act as a trusted technical advisor to engineering, platform, DevOps, and AI leaders. • Identify and resolve technical obstacles that hinder value realization, particularly in complex, distributed, or AI-driven systems. • Establish yourself as a subject matter expert on LaunchDarkly and emerging AI delivery patterns, continuously evolving your expertise as the landscape changes. • Advocate for customers by synthesizing feedback and collaborating with Product and Engineering teams to shape future AI-related capabilities.