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QA Officer, Customer Support

QA EngineerQA EngineerFull TimeRemoteTeam 11-50Company SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

Not specified

High School1 yr expEnglish

Job Description

• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers • Be meticulous in identifying mistakes, areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls • Provide detailed and structural feedback on the VIP CS/AM Agents' performance • Be able to express your point of view to those you evaluate clearly • Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents • Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents • Inform the Management about the cases requiring urgent attention • Share your ideas/suggestions on improving the current processes of communication with VIP users • Perform tasks that are sometimes repetitive yet involve elements of creativity

Job Requirements

  • 1+ years of experience in Customer Support/Account Management departments
  • English proficiency at an Upper-Intermediate level or higher
  • Experience with the customer communications tools (ideally, Intercom and Unitalk)
  • Proficient knowledge of customer service, standard practices, and procedures
  • Experience in Gambling/Betting and/or advanced level of sports knowledge - would be a plus

Benefits

  • Health & Wellness Focus
  • Global Medical Coverage
  • Growth Opportunities
  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
  • Performance-Driven Rewards
  • Dynamic Work Environment

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