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Role Description

We're looking for a Program Manager (SDLC) to join our new Business Transformation Office (BTO). In this role, you'll lead end-to-end delivery for high-priority, cross-functional initiatives across Office Ally. This role will implement SDLC governance, requirements readiness, deployment preparedness, and stakeholder alignment across various departments.

• Lead planning and execution for multiple concurrent cross-functional programs from kickoff through value realization, maintaining visibility into dependencies, milestones, and risks.
• Define and enforce SDLC stage gates, quality checkpoints, and release criteria; partner with Engineering and Product to ensure processes are followed and continuously improved.
• Guide discovery and requirements development along with Definition of Ready compliance across all assigned programs, including initiatives without a dedicated Product Owner.
• Manage third-party vendors and implementation partners within program scope: establish deliverable agreements, track commitments, and escalate performance risks.
• Maintain visibility into team capacity; surface allocation conflicts and over-commitment risks with recommended resolutions; participate in capacity planning forums.
• Coordinate change management activities for new tools, processes, and products; track adoption metrics and apply findings to improve rollout approaches.
• Provide leadership with clear, data-driven reporting on program health, delivery performance, and value delivered.
• Document key decisions, rationale, and lessons learned in accessible, shared repositories.

Qualifications

• Bachelor’s Degree or equivalent experience
• 5+ years of program or project management experience in a SaaS environment.
• Demonstrated ownership of SDLC governance: stage gates, quality controls, and release processes.
• Experience leading requirements development in ambiguous or shared-ownership environments.
• Ability to work concurrently across Engineering, Product, and Business teams.
• Strong command of Agile methodologies.
• Proficiency in data-driven executive reporting.

Requirements

• Experience with change management and driving adoption of new ways of working.
• Familiarity with healthcare compliance requirements (HIPAA, SOC 2).
• Healthcare technology industry experience.
• Proficiency with Jira, Confluence, Monday, Microsoft Teams/M365, BI/reporting tools, Miro, or Draw.io.
• Project Manager or Scrum Master Certifications.

Travel Requirements

• This role requires up to 20% travel (potentially 1 trip per month), which may include client meetings, team gatherings, or company events.
• Travel will typically be scheduled in advance and supported by the company.

Pay Transparency

Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate’s qualifications, relevant experience, and internal equity.

Office Ally Pay Transparency: $115,000 — $130,000 USD

Why You’ll Love Working at Office Ally

At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We’re driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you’ll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space.

EEO Note

Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.