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Role Description

As a Client Advocacy Manager, you will serve as a strategic partner and trusted advisor, championing client success and satisfaction across Intapp’s solutions. In this high-impact role, you’ll manage a portfolio of clients, ensuring their needs are represented internally and their experience with Intapp exceeds expectations. You’ll collaborate cross-functionally with teams such as Support, Product Development, Sales, Training, and Implementation to resolve escalations, drive adoption, and deliver measurable outcomes.

• Champion Client Success:
  • Act as the primary advocate for clients during escalated support situations, engaging across all business units and industries to ensure timely resolution and positive outcomes.
• Onboarding & Transition:
  • Lead client handovers from Implementation to Support, including reviewing support procedures, introducing resources, and coaching clients on leveraging the support portal and community.
• Premium Client Engagement:
  • Conduct quarterly success reviews for premium support clients, monitor satisfaction, and proactively manage open cases and escalations.
• Relationship Building:
  • Develop strong, trust-based relationships with client stakeholders to foster long-term partnerships and loyalty.
• Data-Driven Insights:
  • Utilize analytics to monitor customer health, identify trends, and create actionable plans to improve engagement and satisfaction.
• Leverage Technology:
  • Use AI tools to prepare client summaries, manage escalation workflows, and streamline communication.
• Cross-Functional Collaboration:
  • Partner with internal teams (Product, Sales, Support, GTM, Training, Implementation) to address complex client challenges and advocate for client needs.

Qualifications

• Exceptional written and verbal communication skills with a passion for client success.
• Strong facilitation skills to lead internal and external meetings and drive problem-solving.
• Analytical mindset with the ability to prioritize and manage multiple issues effectively.
• Solid understanding of Intapp’s product suite and its application in client environments.
• Business acumen and ability to align client needs with organizational goals.
• Active listening skills and curiosity to uncover root causes and client concerns.
• Collaborative approach with a commitment to teamwork and shared success.
• Self-motivated, results-oriented, and comfortable working in a fast-paced environment.

Benefits

• Unlock your potential with professional development opportunities supported by a community of experienced professionals.
• Reimbursement for training and continuing education to help you stay ahead in your career.
• Thrive in modern, open offices designed to inspire creativity and collaboration.
• Complimentary lunches and fully stocked kitchens to ensure you stay energized throughout the day.
• Comprehensive wellness and flexible time off programs designed to care for you and your family.
• Family-formation benefits and support during your family-building journey.
• Paid volunteer time off and a donation matching program for the causes you care about.