A leading provider of asset and fund intelligence for commercial real estate.
Senior Director, User Experience, Research & Customer Experience
Location
New Jersey + 2 moreAll locations: New Jersey, New York, Texas
Posted
16 days ago
Salary
$175K - $215K / year
Seniority
Senior
Job Description
Job Requirements
- 12+ years of progressive experience in UX, user research, and/or customer experience, including 4+ years in senior leadership managing multi-disciplinary teams
- Expertise in human-centered design, mixed-methods research, and end-to-end CX strategy
- Strong experience operationalizing Voice of the Customer programs and CX measurement frameworks (NPS, CSAT, CES)
- Advanced knowledge of accessibility standards, Agile product development, and cross-functional collaboration
- Advanced degree in HCI, Design, Cognitive Psychology, Business, or related field (or equivalent professional experience)
Benefits
- Competitive compensation
- Incentive and bonus plans
- Total rewards package prioritizing mental, physical, and financial well-being
- Professional development opportunities through the Altus Intelligence Academy
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