Empowering all teams to deliver and control their software.
Customer Success Manager
Location
United States
Posted
12 days ago
Salary
$116K - $187K / year
Job Description
Job Requirements
- 3+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
- Experience owning the renewal process and being held accountable to a retention quota.
- Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
- Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline.
- Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred.
- Experience with both proactive and reactive customer success motions.
- We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how.
- Proven ability to advocate for both your customers and your company.
Benefits
- Restricted Stock Units (RSUs)
- health, vision, and dental insurance
- mental health benefits
Related Guides
Related Job Pages
More Customer Success Manager Jobs
The Customer Success Manager independently owns success outcomes for a portfolio of named accounts of moderate complexity. This role leads customer success planning, drives adoption and value realization, manages risk, and owns retention and growth by managing expansion opportuni...
EAP Specialist
UnitedHealth GroupAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
OptumHealth Behavioral Solutions has multiple opportunities for Employee Assistance Program Counselors. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral heal...
Senior Accountant (Remote in US)
Logical Media GroupWe craft exceptional digital experiences for people to transact, connect, and explore.
Company Overview:Our client is a well-established and respected accounting firm that operates fully remotely, providing personalized, high-quality financial services to a diverse range of clients, including startups in the technical/software industry a...
Senior Accountant (Remote in US)
Logical Media GroupWe craft exceptional digital experiences for people to transact, connect, and explore.
Company Overview:Our client is a well-established and respected accounting firm that operates fully remotely, providing personalized, high-quality financial services to a diverse range of clients, including startups in the technical/software industry a...
