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Customer Experience, Support Specialist – Part-time

Customer SupportCustomer SupportPart TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

11 days ago

Salary

Not specified

Associate DegreeSpanish

Job Description

• Respond to inbound inquiries via email and occasional calls, providing clear, timely, and helpful solutions. • Proactively follow up with users to ensure they understand the platform and feel confident using it. • Identify friction points, recurring issues, or at‑risk behaviors and address them before they escalate. • Manage support requests professionally, ensuring each customer interaction is positive and effective. • Build and maintain long-term customer relationships through consistent communication and reliable follow‑through. • Coordinate with internal teams when issues require technical review or escalation. • Ensure customers always know who to contact and feel genuinely supported throughout their experience. • Resolve issues quickly and professionally, maintaining high standards of customer experience. • Contribute to customers developing comfort and fluency with the product, increasing satisfaction and long‑term usage.

Job Requirements

  • Experience in customer support, customer success, or account management.
  • Clear, friendly, empathetic communication skills.
  • Ability to work independently with flexible hours.
  • Experience in fintech, real estate, or SaaS platforms (preferred).
  • Familiarity with CRM tools (HubSpot or similar).
  • Comfort using AI tools for organization and productivity.

Benefits

  • Fully remote

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