Trucordia logo
Trucordia

Extraordinary opportunity. Exceptional experience.

Bilingual Customer Service Representative, Spanish-English

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 1,001-5,000Since 1987H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

15 days ago

Salary

Not specified

Seniority

Senior

High School3 yrs expEnglish

Job Description

• Provide prompt and courteous assistance to customers in person and via phone, email, and other communication channels. • Process both new business and renewals for customers. • Sell and quote new business to both personal and commercial lines clients. • Assist in preparing and processing commercial insurance policies, including issuing certificates of insurance, endorsements, and other policy documents. • Skillfully identify and assess customers' needs, delivering appropriate and effective solutions. • Process payments and submit insurance premiums accurately and in a timely manner. • Develop a comprehensive knowledge of our product offerings to assist customers accurately and efficiently. • Maintain detailed and accurate records of customer interactions to continuously improve service quality.

Job Requirements

  • Excellent communication, interpersonal skills and high attention to detail.
  • 3 years of experience within insurance industry.
  • Analytical and problem-solving skills to assess clients' needs and recommend appropriate coverage.
  • Self-motivated, goal-oriented, and able to work independently and as part of a team.
  • Technical proficiency with Microsoft suites platforms including Excel.
  • P&C insurance agent license required.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance and AD&D
  • FSA / HSA
  • Accident
  • Critical Illness
  • Hospital Indemnity
  • Supplemental Health Insurance
  • EAP
  • Pet Insurance
  • 11 Paid Holidays
  • Flexible PTO
  • 401K

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