• Develop a comprehensive understanding of CommonLit’s digital literacy program and technology platform • Build strong relationships with administrators in CommonLit’s partner schools and districts • Effectively onboard, train, and support partner schools and districts • Proactively monitor usage, adoption, satisfaction, and overall customer health • Creatively and strategically manage partners at risk of churn and identify opportunities to extend and deepen contracts with districts • Troubleshoot customer roadblocks or challenges throughout the school year to ensure that CommonLit’s digital literacy program is effectively implemented • Ensure customer satisfaction and where applicable retain/renew a high proportion of accounts managed • Effectively learn to utilize software tools such as Salesforce, Slack, Zoom, GSuite, HubSpot, Notion, Gainsight, etc. that are commonly used throughout the organization • Closely collaborate with many CommonLit teams including sales and product development