• Support pre-sales activities and lead customer implementations of deviceWISE Edge, deviceWISE Cloud, and AI/Visual Inspection solutions • Partner with Sales to design and deliver high-impact demos, PoCs, and technical workshops • Translate customer use cases into solution architectures leveraging deviceWISE, Visual Inspection, AI pipelines, SPC integration, and cloud/edge orchestration • Present technical capabilities to engineering, IT/OT, and executive stakeholders • Lead customer onboarding, solution configuration, edge connectivity setup, logic development, and AI model integration • Implement workflows for PLC connectivity, machine data collection, quality use cases, and enterprise integrations • Configure and tune deviceWISE logic, tags, triggers, Visual Inspection test flows, and dashboards • Support scale-out deployments across multiple production lines, stations, and plants • Investigate, troubleshoot, and resolve technical issues in customer environments (edge, gateways, cloud, AI models) • Analyze logs, workflows, network paths, and configurations to identify root causes • Escalate critical issues to R&D with clear documentation and reproduction steps • Work with Product Management and Engineering to validate new features, provide customer feedback, and test pre-release builds • Contribute to internal knowledge bases, best-practice guides, and implementation playbooks • Enable partners, system integrators, and customer engineering teams through training and documentation.