Pioneering innovative medical device and digital health solutions that treat and keep people out of the hospital.

Associate Application Support Engineer

Application EngineerApplication EngineerFull TimeRemoteTeam 5,001-10,000Since 1989H1B SponsorCompany Site LinkedIn

Location

United States

Posted

37 days ago

Salary

Not specified

Associate Degree3 yrs expEnglish

Job Description

• Provide technical & engineering support to clinicians and internal teams • Take ownership of customer queries related to the Somnoware Platform • Provide post-sales support for Somnoware within hospital systems • Investigate software errors or failures with engineering • Upgrade the platform when required • Document and maintain accurate records of client interactions • Identify opportunities for process improvements and innovative solutions

Job Requirements

Associate or Bachelor’s degree in CIS, MIS, IT or similar technical related major
Experience supporting an enterprise application with customer-facing experience
Minimum of 3-5 years prior experience in support, customer success, or training
Proficient in complex troubleshooting, problem solving, and root cause analysis
Experience with Microsoft Word, Excel, PowerPoint, Visio
Experience in Salesforce, Zendesk, JIRA is desirable
Knowledge and experience with healthcare information systems
Ability to coordinate and oversee critical customer issues and deliver resolutions punctually

Benefits

comprehensive medical, vision, dental, and life
AD&D
short-term and long-term disability insurance
sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
tuition assistance
fifteen days Paid Time Off (PTO) in the first year
11 paid holidays plus 3 floating days
eligibility for 14 weeks of primary caregiver or two weeks of secondary caregiver leave