Nestle

Nestlé: Good food, Good life | Nestlé Global

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

New Jersey

Posted

11 days ago

Salary

$35K - $45K / year

High School1 yr expEnglishMagento

Job Description

• Handle incoming calls in a timely, efficient, and professional manner. • Receive and accurately process customer orders and enter approved customer credits. • Triage inquiries from cross-functional team members requiring investigation, troubleshooting, and problem-solving activities. • Ensure appropriate follow-through on claims and/or investigations by gathering all pertinent information and communicating resolution. • Assist with inquiries and follow-up via Service Console ticketing system as assigned. • Support sales initiatives by promoting featured products and special promotions.

Job Requirements

  • High School Diploma or GED required; Bachelor’s degree preferred.
  • 1+ years of professional customer service experience required, preferably working within a Customer Contact Center.
  • Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) is required.
  • Must have excellent communication (oral and written), organizational, presentation and stakeholder management skills.
  • Willing and able to work under pressure to meet tight deadlines with minimal supervision.
  • Must be team-oriented, agile and be attentive to detail.
  • Current or prior work experience utilizing Salesforce, Magento, Veeva or RingCentral systems is preferred.

Benefits

  • performance-based incentives
  • competitive total rewards package
  • 401k with company match
  • healthcare coverage and a broad range of other benefits

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