Growe Talents

Your growth starts here.

VIP Customer Support

Customer SupportCustomer SupportFull TimeRemoteTeam 11-50Company SiteLinkedIn

Location

United States

Posted

10 days ago

Salary

Not specified

0.5 yrs expEnglishSpanishPortuguese

Job Description

• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers • Provide personalised, high-quality support to VIP customers across multiple brands • Act as the main point of contact for assigned high-value clients • Build and maintain strong, long-term relationships • Handle inquiries, issues, and escalations for different brands within the company • Adapt communication style and service standards according to each brand’s guidelines • Maintain deep knowledge of each brand’s products, services, and promotions • Demonstrate flexibility with schedules and workload • Meet KPIs related to response time, customer satisfaction, and retention

Job Requirements

  • 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support)
  • English proficiency at an Intermediate level or higher
  • Spanish proficiency at an Advanced level or higher
  • Brazilian Portuguese proficiency at an Advanced level or higher
  • Knowledge of sales principles and methods
  • Able to maintain customer confidentiality

Benefits

  • Health & Wellness Focus
  • Global Medical Coverage
  • Growth Opportunities
  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
  • Performance-Driven Rewards
  • Dynamic Work Environment

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