Leading Edge Connections

Responsibilities include taking inbound and making outbound calls daily, dispatching appropriate technicians or resources to customers, and remaining calm when dealing with potentially distressed customers. The agent must also provide customer service with empathy and ensure client needs are met.

As a Licensed Customer Service Representative – P&C, you’ll serve as the first point of contact for insured members, providing high-quality inbound service while protecting and strengthening client relationships. Answer inbound insurance calls Deliver exceptional service and aim ...