Licensed Customer Service Specialist
Location
United States
Posted
13 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
As a Licensed Customer Service Representative – P&C, you’ll serve as the first point of contact for insured members, providing high-quality inbound service while protecting and strengthening client relationships.
- Answer inbound insurance calls
- Deliver exceptional service and aim for first-call resolution
-
Assist customers with:
- Billing questions and payments (PCI compliant)
- ID cards and policy documents
- Endorsements (address, vehicle, and driver changes)
- Reinstatements and procedural cancellations
- Schedule account reviews for the inside sales team
- Accurately document all interactions within insurance provider systems
- Identify coverage gaps and growth opportunities
- Proactively refer members to internal licensed specialists
Qualifications
- Active Property & Casualty insurance license in Minnesota
- Minimum 2 years of customer service experience in a professional environment
- Prior insurance agency or contact center experience preferred
- Strong verbal and written communication skills
- Ability to multitask across multiple systems in a fast-paced environment
- Intermediate proficiency with Microsoft Office and internet-based applications
- Bilingual in English and Spanish is a plus, but not required
Benefits
- Fully Remote (Work from Home)
- Monday–Friday Schedule
- Hands-On Training
- Career Growth Opportunities
- Competitive pay: $19–$21 per hour
Company Description
Job Requirements
- Active Property & Casualty insurance license in Minnesota
- Minimum 2 years of customer service experience in a professional environment
- Prior insurance agency or contact center experience preferred
- Strong verbal and written communication skills
- Ability to multitask across multiple systems in a fast-paced environment
- Intermediate proficiency with Microsoft Office and internet-based applications
- Bilingual in English and Spanish is a plus, but not required
Benefits
- Fully Remote (Work from Home)
- Monday–Friday Schedule
- Hands-On Training
- Career Growth Opportunities
- Competitive pay: $19–$21 per hour
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