New Charter Technologies

The better way to do IT.

TAC Engineer

EngineerEngineerFull TimeRemoteTeam 501-1,000Since 2018H1B No SponsorCompany SiteLinkedIn

Location

Connecticut + 1 moreAll locations: Connecticut, New York

Posted

7 days ago

Salary

$65K / year

Associate Degree5 yrs expExperience acceptedEnglishAzureSwitching

Job Description

• Provide remote and occasional on-site Level 2 technical support to ADNET clients based on established procedures through various support mediums (telephone, email, ticketing system, and remote control) • Actively manage assigned tickets, projects, and follow-ups to ensure timely resolution • Escalate issues outside of your skill set promptly to ensure clients receive timely resolutions • Maintain accurate and up-to-date client documentation as changes occur or as part of project work

Job Requirements

  • A minimum of an Associate’s Degree or minimum 3-5 years equivalent technical experience
  • One industry certification or equivalent experience
  • Must possess a thorough understanding of IP networking and ability to troubleshoot/analyze/resolve hardware and software issues remotely
  • Experience in Microsoft Windows server and desktop environments as well as Microsoft 365
  • Experience with Azure platform (Entra, 365 Admin console, Intune, etc.)
  • Working knowledge of switching, routing, wireless, firewall and Apple Mac technology

Benefits

  • Employee benefits
  • Professional development opportunities
  • Paid time off

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