ModSquad logo
ModSquad

Customer Experience Services for the World’s Best Brands

Bilingual Customer Support – English/Spanish, Inbound Calls/Emails, Property Taxes

Customer SupportCustomer SupportPart TimeRemoteSeniorTeam 10,001+Since 2007H1B SponsorCompany SiteLinkedIn

Location

Alabama + 3 moreAll locations: Alabama, Mississippi, Pennsylvania, Texas

Posted

14 days ago

Salary

Not specified

Seniority

Senior

EnglishSpanish

Job Description

• Respond to customer inquiries through phone and email in a professional, timely manner. • Actively listen and communicate with empathy to ensure customers feel heard and understood. • Provide accurate, detailed, and timely resolutions to customer questions. • Escalate issues appropriately when necessary. • Stay informed about task updates and policy changes to maintain accuracy. • Meet and maintain established performance metrics.

Job Requirements

  • Bilingual in English and Spanish
  • Strong problem-solving and critical thinking abilities
  • Excellent organizational and multitasking skills in a fast-paced environment
  • Prior experience with property taxes is a plus
  • Exceptional grammar and written communication skills

Benefits

  • Self-schedule a minimum of 20 hours per week
  • Minimum 90-day commitment (as needed)

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