• Develop practical and innovative ways to identify and meet goals • Provide electrical and/or mechanical support to various customers, GEV field service engineers or 3rd party contractors • Be the single point of contact for the customer at site and be directly responsible for all site operations on Projects including site management, technical advisory services, Field execution performance (quality, schedule, EHS & Cost), customer Net Promoter Score (NPS) • Lead a team of experienced GEV personnel and contractors to achieve the target • Responsible to develop field execution strategies, site staffing estimates, customer/ constructor meetings, and tender documents • Record product issues and provide feedback to Engineering and Quality, identifying ongoing problems and common faults across similar products, analyze risks, establish contingency plans, and identify trigger events and responsibility for initiating mitigation action • Oversee the subcontracting process, pre-qualifications, and commercial structure; bid packages, negotiation through final award • Expertise in overall field operations to ensure process discipline on site and assign site teams based on project requirements to ensure contract requirements are met • During execution, monitor project performance in all areas including cost, schedule, technical advisory services, Environmental Health & Safety (EHS) and quality • Identify performance issues and provide the leadership to resolve issues and ensure the project success • Oversee that warranty and service obligations are met, including timely delivery, quality, compliance with contract scope, and expected profitability of the service order