ClearChoice Dental Implant Centers

ClearChoice helps people reclaim their health, smile and confidence. This is about people getting their lives back.

CCT Manager – Performance

ManagerManagerFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

44 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• Partner with the Director of Patient Experience to develop and execute performance strategies • Translate organizational goals into measurable performance targets • Oversee performance components of the outbound strategy • Support team leaders in implementing structured coaching and development plans • Own the design, tracking, and improvement of performance dashboards and reporting metrics • Collaborate with Workforce Management to ensure staffing models align with performance goals • Partner with IT to support tools and systems that enhance agent performance • Work closely with HR to support performance-related communication and initiatives

Job Requirements

  • 3 years of progressive experience in sales performance management, call center operations, business analytics, or a related performance-focused role.
  • Demonstrated ability to build performance systems, KPI frameworks, and process improvements with measurable impact.
  • Experience with forecasting, staffing, workforce analytics, or reporting strongly preferred.
  • Bachelor’s degree or relevant experience required.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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