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Role Description

This position is responsible for reviewing applications for various public assistance programs and determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering.

• Perform interactive interviews to elicit eligibility information to determine eligibility for government programs based on income levels, household composition, etc.
• Review applications for eligibility and/or determination of liability to ensure they meet all program requirements.
• Initiate and process applications through automated systems; establish tax liability for employers; determine the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzing the results.
• Enter and retrieve numerical and narrative data and issue benefits from an automated computer system.
• Interact with clients to provide information about program eligibility/liability requirements, program rules and regulations, and application procedures.
• Assist clients in completing applications for program eligibility; identify needs and make appropriate referrals for health, social, and/or employment services.
• Monitor ongoing eligibility by obtaining periodic updated information of eligibility factors and take appropriate actions on changes.
• Attend and participate in staff meetings, trainings, presentations, and orientations.
• Respond to questions and complaints of clients in person, by telephone, mail and/or email communication.

Qualifications

• High School diploma or GED and one (1) year of experience performing eligibility reviews or one (1) year of customer service experience.

Requirements

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Travel may be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
• The license must be current, unexpired, and neither revoked nor suspended.
• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training.
• An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities