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Role Description

The Solutions Architect will play a pivotal role in building, configuring, and maintaining Prepared’s AI voice automation platform. This role bridges customer needs, product capabilities, and technical implementation—ensuring each deployment is tailored, performant, and aligned with operational requirements. The Solutions Architect translates real-world communication workflows into configurable system logic that enables Prepared’s AI agent to handle calls with the same nuance and structure as a trained human operator.

• Design, configure, and maintain AI workflow logic and intent handling across multiple customer environments.
• Partner closely with Implementation, Product, and Engineering teams to deploy, test, and validate new configurations.
• Serve as a subject matter expert on system logic and configuration best practices, guiding customers and internal teams on capabilities, optimization, and integration requirements.
• Translate functional requirements from customers and Prepared’s field teams into structured logic, automations, and outcomes.
• Monitor, test, and continuously optimize system performance and accuracy.
• Build and maintain documentation to ensure consistency and repeatability of configuration processes.
• Support roadmap development through field feedback and pattern recognition across deployments.

Qualifications

• Strong analytical and systems-thinking mindset — able to turn ambiguous workflows into structured, testable configurations.
• Hands-on experience with configurable SaaS products, APIs, or low-code/no-code automation platforms.
• Clear communicator who can bridge technical and operational perspectives.
• Experience in public safety, enterprise software, or mission-critical communication systems (a plus).
• Comfortable balancing fast-paced iteration with disciplined documentation and testing.
• Excited by both building new frameworks and refining existing processes.

Requirements

• This role is fully remote within the United States.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices