This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Sales Support Representative aids the sales team to ensure customers are satisfied with the sales department’s performance. They’ll complete clerical and administrative duties for the sales team, like scheduling appointments, answering customers’ questions, and informing customers of their order statuses. Sales Support Representatives are responsible for gathering lists of sales leads and distributing them equally to sales team members.

• Manage the quoting activity of an assigned list of accounts
• Follow the published SSR process flow and meet all established SLAs
• Utilize NAV and other tools to build customer facing quotes
• Work with Order Fulfilment Team to ensure clean handoff of POs
• Escalate issues outside of the SSR Process Flow to Sales Operations Manager
• Work with Account Managers and Pre-Sales teams to obtain necessary information to build customer facing quotes
• Work with Distribution and Manufacturers to submit deal registrations, special pricing, quote requests and RMAs
• Work with purchasing to place orders
• Interface with distribution and vendors to manage timely shipments to meet customer requirements
• Provide order tracking information to Account Managers and customers
• Work with Accounting to invoice orders, including collecting the data required to invoice the orders
• Work with the maintenance team to create renewal quotes in a timely manner for customers
• Communicate and respond to customers to answer or resolve any questions or issues on quotes, shipments, tracking or invoices
• Work with Converge collections team when needed if issues or questions arise on customer payments of invoices
• Work closely with the Sales Operations Manager and be independent and a self-starter
• Work closely with other operations teams in various locations and Converge companies to achieve group and company goals

Qualifications

• 3-5 years’ experience
• Associate degree or equivalent experience
• Proficiency with CRM tools

Requirements

• Excellent verbal and written communication skills
• Ethical and Critical Thinking
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times