• Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels. • Lead the renewal process for each account, ensuring customers needs are met, checkins are scheduled and commercial terms align with customer needs and expectations. • Identify and implement growth opportunities within your accounts to drive incremental revenue growth. Identify new use cases and new groups that can get value from additional capabilities. • Build and maintain strong relationships with key stakeholders within each account. • Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value. • Monitor account health and proactively address potential risks to retention and growth.