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Role Description

The Program Manager is responsible for the implementation of account-specific programs (workflows, technology, project management, vendors) to achieve set targets for profitability, client satisfaction, on-time delivery, and quality.

• Builds and manages the Project Management team(s).
• Serves as the main point of escalation for account-related issues.
• Oversees the execution of each account-specific program.
• Monitors performance against targets and ensures appropriate real-time interventions.
• Partners with Sales, Account Management, Technical Services, Vendor Management, Quality Management, and other support departments to achieve revenue and profitability targets.
• Has team management responsibilities and direct reports.

Qualifications

• Four-year college/university degree in Business, Linguistics, Social or Applied Sciences, or other related field. Masters or MBA a plus.
• More than five years demonstrated experience coordinating complex projects within the localization or translation industry.
• Experience in Life Sciences or Linguistic Validation is strongly desired.
• Successful customer service/account management experience, generally a minimum of six years, including at least five years’ experience within the translation industry.
• Demonstrated successful leadership or mentoring experience, minimum of four years.
• Advanced computing skills, including experience with translation management systems, CAT tools and AI-assisted productivity tools.
• PMP Certification a plus.
• Verbal and written fluency in at least one foreign language a plus.

Requirements

• Ensures that correct processes, methodologies, and risk assessment are used on all projects.
• Defines and executes Project Management staffing and cross-training plans using revenue forecasting and sales pipeline data.
• Monitors process performance against profitability, on-time delivery, and quality targets.
• Owns the operational component of the client relationship.
• Actively manages any reported deficiency in RWS deliverables.
• Ensures timely and professional completion of root cause investigations and client-facing CAPA reports.
• Participates in RFP responses for new opportunities and client-facing bid defense meetings.

Benefits

• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• 401(k) Retirement plan with company match.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.