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Role Description

The Utilization Review Medical Director is responsible for conducting clinical reviews of Durable Medical Equipment (DME) and related requests to support Integra’s Utilization Management (UM) operations. This full-time, salaried role functions within a structured, high-volume authorization review queue and requires adherence to workflow timelines, clinical accuracy standards, and productivity expectations. The Medical Director ensures determinations are made in accordance with Medicare and Medicaid guidelines, health plan–specific criteria, internal policies, and regulatory requirements. This role is best suited for physicians who thrive in a process-driven environment and are committed to consistency, compliance, and evidence-based decision making.

• Conduct timely clinical reviews of DMEPOS authorization requests using applicable criteria, including LCDs, Medicaid Manuals, InterQual, MCG, internal medical policies, and health plan requirements.
• Function within a real-time review queue and maintain continuous case throughput in alignment with organizational turnaround and productivity standards.
• Evaluate clinical documentation, identify missing elements, and render determinations supported by clear clinical rationale.
• Review cases escalated by UM staff and/or UM Leadership when criteria do not apply to the enrollee’s unique clinical situation or when clinical judgment is required.
• When appropriate, consult with external board-certified reviewers, engage with ordering practitioners, or conduct additional clinical dialogue prior to rendering a determination.
• Participate in Peer-to-Peer (P2P) discussions, including maintaining availability for scheduled appointment times.
• Document all clinical decisions clearly, concisely, and consistently in accordance with internal SOPs, NCQA standards, and regulatory expectations.
• Maintain inter-rater reliability and participate in periodic calibration reviews to support consistency across the UM program.
• Serve as a clinical resource for UM team, providing guidance on clinical interpretation, criteria application, and complex case review.
• Support internal and external audit activities as needed, including NCQA accreditation, health plan audits, and state Medicaid reviews.
• Notify leadership of observed trends, potential quality concerns, or opportunities to strengthen criteria alignment or operational workflows.
• Maintain up-to-date knowledge of Medicare, Medicaid, DMEPOS policies, clinical standards of care, and regulatory updates relevant to UM.

Qualifications

• MD or DO degree
• Board certification in Internal Medicine, Family Medicine, or Physical Medicine & Rehabilitation
• Eligible for participation in Medicare, Medicaid, and other federally funded programs; no current or past OIG or state sanctions
• Experience performing utilization management or clinical review activities
• Strong written and verbal communication skills with emphasis on documentation accuracy
• Ability to work effectively in a high-volume, queue-based workflow with daily review expectations
• Familiarity with electronic UM systems and authorization platforms
• Experience with DMEPOS reviews
• Experience with NCQA UM accreditation standards
• Prior UM experience for MLTC, Medicaid, or Medicare Advantage plans

Requirements

• Full-time remote role requiring consistent availability during standard business hours and responsiveness to daily assignments.
• Case volume and mix vary; continuous throughput and timely review completion are required.
• Must maintain a quiet, secure, and compliant environment for reviewing PHI and participating in P2P calls.
• Secondary employment or consulting arrangements are permitted only if they do not interfere with the full-time expectations and require disclosure/approval.
• Daily accountability measures, productivity monitoring, and adherence to all UM workflows are required.

Benefits

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities
• Remote Opportunities