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Claims Casualty Team Manager – Litigation

ManagerManagerFull TimeRemoteSeniorTeam 5,001-10,000Since 1902H1B SponsorCompany SiteLinkedIn

Location

Rhode Island

Posted

46 days ago

Salary

$83.9K - $123.6K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

• Review claim files regularly for quality • Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints) • Coach and counsel employees on performance in a responsive and timely manner • Resolve a variety of customer service issues through communication and interaction • Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs • Manage employee recruitment and development effectively • Identify and implement staff development and training needs to support an effective succession plan • Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations • Maintain knowledge of current industry developments and best practices • Participate in committees and projects that will support the organization's goals and objectives

Job Requirements

  • Bachelors Equivalent combination of education and experience
  • 4-6 years Casualty Claims handling required with Litigation experience
  • 1-3 years Supervisory required
  • Advanced organizational, planning and delegation skills critical
  • Advanced oral and written communication skills necessary
  • Advanced interpersonal skills essential
  • Ability to effectively lead change required
  • Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
  • Chartered Property Casualty Underwriter - Insurance Institute of America Preferred

Benefits

  • Health coverage for medical, dental, vision
  • 401(K) saving plans with company match AND Pension
  • Tuition assistance
  • Floating holidays and PTO for community volunteer programs
  • Paid parental leave
  • Wellness programs
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)

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