• Manage the day-to-day intake/outtake workflow for plan document work, including triage, prioritization, assignment, and meeting turnaround time expectations • Lead and coach a team responsible for intake/outtake processing, training support, and quality checks • Establish and maintain QA controls (checklists, peer reviews, spot audits), track defects/rework, and drive corrective actions • Design and deliver onboarding and recurring training to improve drafting consistency, accuracy, and compliance with standards • Monitor workload, capacity, and backlog health; adjust staffing and priorities to hit service targets • Partner with cross-functional stakeholders to clarify requirements, manage changes, and communicate status, risks, and escalations • Maintain team documentation and knowledge management (SOPs, job aids, templates), keeping materials current and easy to use • Identify process improvement opportunities and implement practical changes that reduce rework and increase throughput