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Role Description

The Lead Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafe modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies.

• Work within a high demand, performance driven environment focused on implementing scalable solutions aligned with the company’s overall business strategy.
• Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance.
• Support continued expansion by hiring for multiple positions under this posting.

Key Responsibilities

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives.
• Provides expertise in designing and optimizing resident journeys, ensuring standardization.
• Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules.
• Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums.
• Contributes to maintaining project plans and timelines.
• Conducts comprehensive training to ensure proficient CRM and RentCafe system use.
• Provides ongoing support addressing issues, and continuously optimizing workflows.
• Collaborates with internal support teams to resolve challenges.
• Implements quality assurance processes.
• Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture.
• Establishes best practices and ensures solution delivery adheres to defined standards.
• Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI.
• Develops regular and thorough status communications for senior leadership and stakeholders.
• Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions.

Other Duties

Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.

Travel

Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.

Minimum Requirements

Skills / Specialized Knowledge:

• Ability to manage portfolios of work.
• Solid understanding of project management and agile practices, with the ability to teach and coach others.
• Keen ability to engage and work with different teams.
• Strong interpersonal, conflict management, and communications skills.
• Effective documentation and reporting skills.

Experience:

• At least 8 years of operations, financial, or technology implementation.
• Strong understanding of customer journey design and best practices.
• Proven experience working on complex CRM implementation projects.
• Preferred experience with Yardi’s CRM, RentCafé and associated modules.
• Project Management and Technical Support experience.
• Experience planning and working on implementations of system changes in a SOX environment is preferred.

Education:

• Bachelor’s degree in accounting, finance, marketing, or a related field is preferred.
• Agile, Six Sigma, or PMP certification strongly preferred.

What We Offer

• Competitive Base Salary + Annual Bonus.
• Generous Paid Time Off and Holidays.
• Employee Stock Purchase Program – purchase shares at a 15% discount.
• Employer-matching 401(k) Program + Profit Sharing Program.
• Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
• Tuition Assistance Program.
• Comprehensive and progressive Medical/Dental/Vision options.
• Professional Growth.
• And much more!