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Role Description

The Credit and Refunds Associate on the RCS team is responsible for managing credit balances and issuing refunds for RCS customers. In addition, the Credit and Refunds Associate will demonstrate expertise in:

• Manual and electronic payment entry
• Deposit verification
• Reconciliation
• Variance investigation
• Reimbursement and cash management workflow

Employees in this position will work remotely, with the option to discuss in-office work with their supervisor based on space in the Lincoln, NE office and job duties. Employees may be asked to come to the Lincoln, NE office for meetings or training on an as-needed basis.

Qualifications

• Knowledge of medical claims submission, denial investigation, and insurance terminology
• Minimum of two (2) years of medical or healthcare related payment entry experience and medical billing experience
• Must be able to read and interpret an EOB from a payer
• Must be able to uphold confidentiality and comply with federal, state, and company policy, procedures, and regulations
• Ability to effectively and professionally communicate, both in writing and verbally with tact, diplomacy, and respect for others
• Must have strong mathematical skills and attention to detail
• Must have strong computer skills and be able to leverage and navigate using technology to complete daily tasks (e.g. Excel, electronic documentation storage and retrieval, keyboarding and mouse navigation, email/outlook)
• Must be able to work independently, and with team to achieve individual and team goals
• Must have a thorough understanding of Windows® operating system environments and Office tools; e.g., Word®, Excel®

Requirements

• TELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law.
• All trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners.
• Microsoft, Windows, Crystal Reports and SQL Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.