We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Lead Customer Success Manager
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves ensuring our customers derive ongoing value from our platform.
- Manage the full renewal lifecycle for a large portfolio of customers
- Create quotes, process orders, track forecasts, and collect purchase orders
- Support agreement negotiations in partnership with internal stakeholders
- Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities
- Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement
- Partner with Account Executives to support upsell and cross-sell motions
- Maintain accurate records and contribute to forecast accuracy and account health
Qualifications
- Passion for helping customers succeed and a drive to make an impact
- Grit and resilience; energized by challenges and persistent in finding solutions
- Exceptional organizational skills and attention to detail to manage multiple priorities
- Curiosity around SaaS, technology, or workforce development
- Basic understanding of business development, sales, or customer success
- Comfortable using various communication methods (emails, calls, meetings, webinars)
- Business sense and ability to analyze data to address customer situations
- Strong communication, organization, and time management skills
- Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process
Benefits
- Blended workplace with remote or hybrid setups depending on the role
- Mission-driven and guided by strong culture pillars
- Commitment to diversity and belonging
- Culture of trust, autonomy, and collaboration
- Focus on lifelong learning and team member growth
- Competitive compensation packages and comprehensive medical coverage
- Unlimited PTO and wellness reimbursements
- Access to a Pluralsight subscription and professional development funds
Job Requirements
- Passion for helping customers succeed and a drive to make an impact
- Grit and resilience; energized by challenges and persistent in finding solutions
- Exceptional organizational skills and attention to detail to manage multiple priorities
- Curiosity around SaaS, technology, or workforce development
- Basic understanding of business development, sales, or customer success
- Comfortable using various communication methods (emails, calls, meetings, webinars)
- Business sense and ability to analyze data to address customer situations
- Strong communication, organization, and time management skills
- Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process
Benefits
- Blended workplace with remote or hybrid setups depending on the role
- Mission-driven and guided by strong culture pillars
- Commitment to diversity and belonging
- Culture of trust, autonomy, and collaboration
- Focus on lifelong learning and team member growth
- Competitive compensation packages and comprehensive medical coverage
- Unlimited PTO and wellness reimbursements
- Access to a Pluralsight subscription and professional development funds
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