This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025! If you’re passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you!

• Responsible for investigating and resolving auto physical damage and property damage claims in a timely and efficient manner
• Provide exceptional customer service in a team environment
• Handle a high volume of calls and make regular contact with customers on multiple platforms
• Collaborate cohesively with other team members to achieve department goals

Qualifications

• High School Diploma or GED (Minimum)
• Associate degree (Preferred)
• May be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire

Requirements

• Customer service experience required (Minimum)
• 6-12 months of related experience (Preferred)
• Experience with handling high call volume in a professional call center (Preferred)
• Solid comprehension of basic principles and practices of Company policies upon completion of a formal and informal training program (Minimum)
• Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution (Minimum)
• Effective written and verbal communication skills (Minimum)
• Independently makes high-quality claims adjusting decisions (Minimum)
• Collaborates well with others (Minimum)
• Ability to build rapport utilizing emotional intelligence (Minimum)
• Self-motivation and accountability while working remotely (Minimum)
• Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software (Minimum)
• Must have dedicated workspace that is free from distractions (Minimum)
• Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology (Preferred)
• Takes ownership of any process they can improve (Preferred)
• Assumes positive intent in all interactions (Preferred)
• Seeks growth within and beyond this role (Preferred)

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Company Description

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

• We care about our people, and we mean it
• We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits

Pay Range

USD $32,363.00 - USD $56,701.00 /Yr.