OVERVIEW

We’re seeking a talented and experienced Instructional Designer to join our growing team. This role is ideal for

someone passionate about creating impactful learning experiences and driving educational excellence across

both internal and client-facing programs.

The ideal candidate will have a strong background in designing and implementing eLearning solutions, with the

ability to translate complex concepts into engaging, accessible content. You’ll play a key role in shaping how our

organization educates and empowers employees and clients alike.

ROLE AND RESPONSIBILITIES

Shape and Manage Our Learning Ecosystem

• Develop and maintain SCORM-compliant eLearning content to ensure interoperability, accurate

tracking, and consistent reporting.

• Manage LMS integration by developing, packaging, deploying, and maintaining training materials for

seamless learner access.

• Design interactive learning programs, job aids, and resources that enhance knowledge and skill

development.

• Monitor and report on training effectiveness, including learner progress, completion analytics, and

improvement recommendations.

• Collaborate with subject matter experts and internal stakeholders to align training initiatives with

business objectives.

• Stay current on learning technologies, compliance standards, and emerging eLearning tools to

continuously advance MAP’s learning strategy.

• Provide self-service learning paths that reduce support needs and enhance client satisfaction.

Develop Onboarding and Certification Programs

• Build structured onboarding experiences for MAP new hires and clients.

• Create certification paths for Visa DPS services to ensure consistent knowledge across MAP team

members.

Collaborate Across Teams and Business Partners

• Partner with Implementation, Fraud Services, and Client Operations to identify training gaps and

develop appropriate solutions.

• Partner with key MAP business partners to identify, develop and integrate third party training content

• Support live training sessions and convert them into self-paced, on-demand content.

Instructional Design Excellence

• Conduct training needs analyses and build clear learning objectives.

• Design multimedia-rich eLearning courses using proven instructional design models.

• Develop supporting media such as audio, video, simulations, games, and assessments.• Maintain a centralized knowledge base and a client-facing training library to ensure consistent learning

experiences.

KEY PERFORMANCE AREAS:

• Deliver clear, accurate, and accessible learning content that strengthens internal and client knowledge.

• Improve client and employee onboarding experiences through well-structured learning programs and

certification paths.

• Enhance operational efficiency by reducing support escalations through scalable self-service learning.

• Partner effectively across MAP teams to identify training needs and implement learning solutions.

• Maintain high standards of instructional design quality, accuracy, and compliance within all training

materials.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Proven experience as an Instructional Designer, Trainer, or in a related learning development role.

• Strong project management and budgeting skills with the ability to manage multiple initiatives.

• Advanced proficiency in Microsoft Office tools and LMS platforms.

• Deep understanding of instructional design principles and adult learning theory.

• Experience with eLearning development tools and multimedia content creation.

• Exceptional writing and communication skills.

• Bachelor’s degree in Education, Instructional Design, or a related field.

Bonus: Familiarity with credit/debit card payment processing or emerging payment technologies.

PREFERRED SKILLS

• Strong computer skills and proficiency with research tools and digital content creation platforms.

• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

• Excellent written and interpersonal communication skills.

• High attention to detail, organization, and follow-through.

• Flexibility with working hours when needed and the ability to collaborate effectively across teams.