Job Description

Senior Claims Specialist – GLPD & Construction Defect

Job Summary

Seeking a highly skilled and experienced Senior Claims Specialist to join a team. This role focuses on the investigation, evaluation, negotiation, and resolution of complex, high-exposure General Liability Property Damage (GLPD) and Construction Defect claims. The position involves managing both litigated and non-litigated matters with significant severity and coverage complexity.

Compensation Package

• Competitive base salary up to $120,000 (commensurate with experience)
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and continuing education

Responsibilities

• Investigate, evaluate, and resolve complex GLPD and Construction Defect claims.
• Conduct detailed policy coverage analysis, identify issues, and prepare coverage correspondence for supervisory review.
• Investigate liability and damages on high-exposure claims.
• Manage litigation by assigning approved panel counsel, establishing litigation plans and budgets, and coordinating case strategy.
• Establish timely and accurate reserves and adjust as claims develop.
• Maintain complete and current file documentation and ensure effective diary management.
• Complete required large loss and internal reporting in a timely manner.
• Negotiate settlements within granted authority and participate in mediations, settlement conferences, and alternative dispute resolution (ADR) proceedings.
• Manage and control work product and expenses of outside vendors and defense counsel.
• Identify opportunities for risk transfer, co-insurance, contribution, and subrogation.
• Handle designated accounts and maintain strong customer relationships.
• Ensure compliance with all regulatory requirements, internal guidelines, and best practices.
• Support deductible and self-insured retention recovery protocols.
• Maintain required state licensing and fulfill continuing education requirements.
• Perform other duties as assigned.

Qualifications/Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Industry designations such as AIC, SCLA, CRIS, or similar are preferred.
• 3-5 years of experience in Construction Defect and General Liability Property Damage claims.
• Proven track record of managing litigated, high-severity claims.
• Strong analytical, investigative, and negotiation skills.
• Excellent written and verbal communication abilities.
• In-depth knowledge of insurance coverage, legal procedures, and regulatory requirements.
• Ability to work independently in a remote environment while maintaining productivity and high-quality work standards.

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