About the Role

The Vice President of Clinical and Field Operations is a senior executive leader responsible for end-to-end clinic operations across markets, inclusive of clinical and non-clinical functions. This role reports to the Chief Executive Officer with a dotted-line partnership to the Chief Medical Officer.

This executive will drive provider excellence, regulatory compliance, operational standardization, and guest-experience consistency across existing clinics while building scalable systems to support new market launches and potential M&A integrations.

This is a high-impact role with direct influence on revenue growth, EBITDA performance, and enterprise-wide leadership development.

What You Will Own

Enterprise Clinic Operations

• Lead multi-site clinic operations across all markets
• Standardize workflows, staffing models, KPIs, and performance rhythms
• Ensure cross-functional alignment between clinical and non-clinical leaders
• Serve as executive-level escalation point for complex operational or clinical matters
• Drive operational readiness for de novo launches and acquired-entity integration

Provider Performance and Clinical Excellence

• Establish clear productivity expectations and accountability frameworks
• Oversee provider onboarding, training, competency validation, and documentation compliance
• Partner with the Chief Medical Officer to ensure evidence-based, high-quality care standards
• Monitor utilization, rebooking, documentation accuracy, and revenue-per-provider trends
• Implement structured performance-improvement plans when required

Guest Experience and Brand Execution

• Own the end-to-end guest journey across all clinics
• Improve Net Promoter Score, conversion rates, and rebooking performance
• Ensure brand standards and service behaviors are consistently executed market-wide
• Implement data-driven service-recovery processes and feedback loops

Compliance and Risk Management

• Ensure adherence to all federal, state, and local healthcare regulations
• Lead audit-readiness initiatives and corrective-action planning
• Oversee documentation standards and risk-mitigation protocols
• Integrate compliance frameworks into new markets and acquired practices

Growth, De Novo Expansion, and M&A Integration

• Operationalize enterprise growth strategy through structured, repeatable launch playbooks
• Lead cross-functional readiness planning for new market openings
• Support operational due-diligence for acquisition targets
• Drive post-acquisition integration, cultural alignment, and performance ramp-up
• Accelerate time-to-productivity and time-to-profitability for new clinics

Financial and Operational Performance

• Own clinic-level P and L performance in partnership with Finance
• Drive labor optimization and scheduling efficiency
• Improve margin through process improvement and system standardization
• Ensure strategic initiatives are delivered on-time and on-budget

Qualifications

• Master’s degree in Nursing, Healthcare Administration, or Business Administration preferred
• Minimum 10 years of progressive leadership experience with dual oversight of clinical and operational teams
• Proven track record leading multi-site healthcare or aesthetics operations
• Demonstrated experience scaling de novo growth and integrating acquisitions
• Strong P&L ownership and financial acumen
• Deep understanding of regulatory compliance and clinical governance
• Executive-level communication and cross-functional influence capability
• Willingness to travel regularly across markets

Face Forward Aesthetics is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment decisions are made based on qualifications, merit, and business needs—without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

We participate in E-Verify where required by law.

Face Forward Aesthetics is a drug-free workplace.

If you require reasonable accommodation during the application or interview process, please contact HR@ffaesthetics.com.

Compensation Transparency
Face Forward Aesthetics provides a compensation range for each posted position in compliance with applicable state and local pay transparency laws. Actual compensation within the stated range will depend on factors such as skills, experience, certifications, and geographic location. Certain positions may also be eligible for bonuses, incentives, or additional benefits as part of the total rewards package.