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Role Description

The Account Manager is responsible for guiding client partnerships, driving growth in media performance, and leading cross-functional collaboration to deliver outstanding campaign outcomes. This individual is equal parts strategist, relationship-builder, and operator—ensuring campaigns not only run smoothly but also push for meaningful results.

• Growth Marketing & Selling – 35%
  • Analyze performance and uncover opportunities to improve and grow existing channels.
  • Test into new platforms and connect them to live campaigns through creative, reporting, and business objectives.
  • Build compelling client presentations and correspondence in partnership with AM leadership and strategy divisions.
  • Provide weekly (or as frequent as needed) performance insights and “if this, then next” recommendations.
  • Stay current on market trends to inform client strategies and deliver measurable impact.
  • Strengthen client relationships through proactive communication, in-person meetings, and engaging experiences.
  • Conduct formal business reviews based on client cadence.
  • Align pitches with agency initiatives and broader business expansion goals.
  • Develop accurate performance forecasts.
• Individualized Management of Teams & Clients – 25%
  • Ensure internal and external stakeholders have what they need to succeed by tailoring deliverables and communications.
  • Manage correspondence across Basecamp, Salesforce, Biz Opps, Slack, and client-specific documentation.
  • Adapt communication styles and expectations to match each client’s unique needs.
• Administrative & Budget Oversight – 15%
  • Manage Salesforce forecasting, scrum updates, and leadership reporting.
  • Oversee budget sheets, reconciliations, AP/AR processes, and vendor payment management.
  • Partner with Accounting to ensure accuracy and timeliness of financial operations.
• Client Organization & Program Shepherding – 15%
  • Manage project timelines, agendas, Basecamp tasks, and both internal and external meetings.
  • Support execution of client requests when other teams lack bandwidth or context.
• Further Education – 5%
  • Participate in self-guided learning, manager 1:1s, all-hands, and peer-to-peer trainings.
  • Invest time in understanding other departments’ functions to strengthen cross-team collaboration.
• Miscellaneous – 5%
  • Complete one-off tasks such as documenting client user flows or handling unique client needs outside campaigns.

Qualifications

• Detail-oriented with strong project management abilities.
• Excellent written and verbal communication skills.
• Eager to learn marketing strategy and grow into a client-facing leadership role.
• Ability to juggle multiple priorities and adapt to changing client needs.
• Collaborative team player with a proactive mindset.

Benefits

• Unaccrued PTO policy. We go out of our way to take care of our people.
• Exclusive discounts with clients.
• Fun and surprising remote and in-person events (past events include virtual sip & paint and a magic show).
• We’re a remote-first company and we provide full remote equipment setups.
• Receive health, dental and vision insurance in 30 days.