This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Returning Student Advisor, the primary focus is supporting students in restarting their educational journey. This role empowers returning students by fostering effective communication, delivering exceptional service, teaching basic course navigation, guiding through onboarding, and ensuring success and retention in their courses.

• Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations.
• Regularly engage with learners as a primary point of contact to address their non-academic inquiries and concerns, via voice, text, social media, and video.
• Collaborate with team members to support retention initiatives. Identify at-risk learners and provide guidance to enhance their chances of short- and long-term academic success.
• Contribute to achieving individual, team, and departmental retention goals.
• Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent experience.
• Proficient in time management of competing priorities.
• Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Requirements

• Any degree or equivalent experience.
• Strong or advanced proficiency in any of the above required skills/experience.
• 1+ years’ experience in customer service, contact center or hospitality role.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Other skills and abilities – critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking.

Work Environment/Physical Demands

• This is a full-time remote position.
• Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

Compensation Range

Anticipated starting salary is based on experience and qualifications. Compensation Range: $19 — $19 USD

OUR VALUES

• ACT WITH INTEGRITY: We operate honestly and ethically in an industry-compliant fashion.
• CHAMPION STUDENT OUTCOMES: We live by a strong commitment to our students and are passionate about preparing them for meaningful careers.
• COMMIT TO TEAM MEMBER SUCCESS: We are committed to our team members’ success and to each other’s success.
• PURSUE RESULTS WITH PURPOSE: We pursue results with a sense of urgency and purpose.
• HAVE FUN. BUILD ENERGY: Enjoying what we do is central to achieving our goals.
• WORK AS ONE: We believe that diverse, inclusive teams produce breakthrough results.