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Role Description

A sustaining quality assurance professional ensures the continued adherence to quality standards throughout a product's lifecycle. This involves monitoring processes, identifying issues, and implementing solutions to maintain consistent quality, reliability, and performance. They also contribute to the development and optimization of quality assurance frameworks, ensuring compliance with regulations and standards, and driving continuous improvement initiatives.

• Maintaining Quality Standards
  • Continuously monitoring and evaluating products, services, or processes to ensure they meet established quality standards and specifications.
• Issue Identification and Resolution
  • Identifying defects, errors, or deviations from quality standards, and working with relevant teams to implement corrective actions and prevent recurrence.
• Process Optimization
  • Developing and implementing improvements to quality assurance processes, testing procedures, and workflows to enhance efficiency and effectiveness.
• Compliance and Documentation
  • Ensuring compliance with relevant regulations, standards, and internal procedures.
  • Maintaining accurate records of quality checks, audits, and issues.
• Training and Mentorship
  • Providing training and guidance to other team members on quality assurance processes, standards, and best practices.
• Collaboration and Communication
  • Collaborating with cross-functional teams (e.g., engineering, manufacturing, operations) to address quality issues and drive continuous improvement.
• Data Analysis and Reporting
  • Collecting, analyzing, and reporting quality data to identify trends, root causes, and areas for improvement.

Specific Tasks

• Developing and executing test plans and test cases
  • Ensuring products or services meet defined quality criteria.
• Conducting audits and assessments
  • Evaluating adherence to quality standards and identifying areas for improvement.
• Investigating product or service issues
  • Analyzing defects, determining root causes, and implementing corrective actions.
• Monitoring quality metrics
  • Tracking key performance indicators (KPIs) to assess the effectiveness of quality assurance efforts.
• Participating in design reviews
  • Providing input on quality considerations during the product development process.
• Staying up-to-date on industry standards and best practices
  • Continuously learning and adapting to changes in the quality assurance field.

Qualifications

• Extensive knowledge of test management software
• Familiarity with RESTful APIs and tools like Postman for API testing
• Incident tools like ClickUp or Jira
• Familiarity with SQL queries and retrieving structured DB data
• Experience with version control systems (e.g. Git) and CI/CD tools (CruiseControl.Net & Jenkins)
• Experience with vulnerability and security scanning tools like AppSec or Checkmarx
• Experience with test automation tools like Selenium is a plus