Transforming cancer care.
Manager, Client Services Operations
Location
United States
Posted
9 days ago
Salary
Not specified
No structured requirement data.
Job Description
Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Role Purpose
The Manager, Client Services Operations & Programs partners closely with the Director of Client Services to drive execution of priority initiatives, operational follow-through, and reporting across Client Services.
This role also provides direct leadership and operational oversight of the Tissue Procurement team, ensuring scalability, throughput, and quality as volume grows.
This position is designed for a senior operator who thrives in ambiguity, can manage multiple concurrent workstreams, and is comfortable owning outcomes rather than tasks. The role increases execution capacity, strengthens operational visibility, and builds scalable infrastructure within Client Services.
Core Responsibilities
Execution & Program Ownership
- Drive execution of Client Services initiatives with limited direction, ensuring momentum and follow-through
- Translate high-level strategic intent into defined actions, timelines, and deliverables
- Track initiatives end-to-end, including risks, dependencies, and next steps
- Escalate thoughtfully when decisions materially impact cost, risk, or commitments
- Reduce repeat escalations by improving structure and clarity over time
Tissue Procurement Leadership
- Directly manage Tissue Procurement team members
- Own operational performance, throughput, and turnaround standards
- Lead capacity planning and volume forecasting in partnership with leadership
- Ensure staffing and workflows scale in alignment with anticipated growth
- Identify and implement workflow improvements to increase efficiency and reliability
- Provide coaching, performance management, and professional development
Operations & Cross-Functional Coordination
- Coordinate across Client Services supervisors while respecting existing reporting structures
- Support vendor management, contracting workflows, purchase order processes, and issue resolution
- Step into working sessions to remove blockers and accelerate progress
- Ensure operational follow-through across teams without requiring constant Director involvement
Analytics & Executive Reporting
- Build and maintain operational and executive-facing Tableau dashboards
- Develop clear summaries and presentations for leadership consumption
- Synthesize complex operational and analytical inputs into concise insights
- Maintain structured initiative tracking artifacts that provide real-time visibility
Financial Tracking & Spend Visibility
- Scope, design, and implement financial tracking mechanisms for Client Services
- Partner with Finance to define reporting inputs, cadence, and standards
- Improve visibility into spend, forecasting, and financial accountability
- Maintain and mature financial reporting as operational complexity increases
Required Qualifications
- 6+ years of experience in operations, program management, business operations, or similar execution-focused roles
- Experience managing operational teams
- Experience with vendor coordination, contracting workflows, or purchase order processes
- Demonstrated ability to deliver outcomes with incomplete or evolving information
- Hands-on experience building Tableau dashboards and operational reporting
- Experience supporting senior leaders (Director level or above)
- Proven ability to coordinate across teams without direct authority
- Strong organizational and synthesis skills; capable of managing multiple parallel efforts
Strongly Preferred
- Experience designing or improving financial tracking or reporting systems
- Healthcare, diagnostics, biotech, or regulated industry experience
Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com
A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.
Please visit our career page at: http://www.guardanthealth.com/jobs/
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