• Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. • Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives • Manage service contracts cost effectively. • Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing. • Initiate audit & control systems to ensure statutory, policy and contractual commitments are met • Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities • Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants • Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties • Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex • Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans • Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives • Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. • Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions • Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. • Conduct and approve all performance evaluations of facility management staff • Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts • Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals • Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required