ResMed

Pioneering innovative medical device and digital health solutions that treat and keep people out of the hospital.

Customer Support Associate II

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 1989H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

39 days ago

Salary

$23 - $29 / hour

Bachelor DegreeEnglish

Job Description

• Provide knowledgeable and timely support by answering billing-related questions regarding the MatrixCare Home Health, Hospice, and Private Duty Care (HHP) application • Diagnose and resolve both basic and complex financial or billing issues through phone and electronic communication • Troubleshoot non standard issues by engaging directly with customers to resolve problems • Contribute to a comprehensive knowledge base by documenting new issues, frequently asked questions, and effective resolutions • Identify and escalate critical issues that may affect multiple clients • Track, document, and monitor all inbound support requests

Job Requirements

  • Home health or hospice billing experience is required
  • strong comfort using computers, internet browsers, and software applications in a support or billing environment
  • exceptional interpersonal, communication, and customer service skills
  • fast learner with strong self direction
  • positive, growth oriented attitude
  • solid understanding of financial workflows and regulatory considerations in post acute care
  • MatrixCare experience is preferred
  • Bachelor’s degree or equivalent work experience preferred
  • strong problem solving abilities

Benefits

  • comprehensive medical, vision, dental, and life
  • AD&D, short-term and long-term disability insurance
  • sleep care management
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • commuter benefits
  • 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • tuition assistance

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