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MatrixCare

Post-acute EHR software built on real data.

Customer Support Associate II

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

39 days ago

Salary

$23 - $29 / hour

Bachelor Degree1 yr expExperience acceptedEnglish

Job Description

• Provide knowledgeable and timely support by answering billing-related questions regarding the MatrixCare Home Health, Hospice, and Private Duty Care (HHP) application • Diagnose and resolve both basic and complex financial or billing issues • Troubleshoot non standard issues by engaging directly with customers • Contribute to a comprehensive knowledge base by documenting new issues • Identify and escalate critical issues that may affect multiple clients • Track, document, and monitor all inbound support requests • Collaborate closely with customers to understand their needs • Maintain up to date knowledge of MatrixCare products

Job Requirements

  • Home health or hospice billing experience is required
  • Technically proficient with strong comfort using computers, internet browsers, and software applications in a support or billing environment
  • Exceptional interpersonal, communication, and customer service skills
  • Fast learner with strong self direction
  • Positive, growth oriented attitude
  • Solid understanding of financial workflows and regulatory considerations in post acute care
  • Bachelor's degree or equivalent work experience preferred
  • Strong problem solving abilities

Benefits

  • comprehensive medical, vision, dental, and life
  • AD&D and short-term and long-term disability insurance
  • sleep care management
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • commuter benefits
  • 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • tuition assistance

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