Guidehouse

Solving big problems, building trust in society, and empowering our clients to shape the future.

MHS GENESIS Application Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 2018H1B SponsorCompany SiteLinkedIn

Location

Texas + 1 moreAll locations: Texas, Virginia

Posted

42 days ago

Salary

$92K - $153K / year

Bachelor Degree3 yrs expEnglishITSMOraclePythonSQLTableau

Job Description

• Guidehouse is seeking a MHS GENESIS Application Support Analyst to support the Defense Health Agency (DHA) by developing, maintaining, and delivering advanced analytics across Health Data Intelligence (HDI) and Oracle analytics platforms. • This role focuses on back-end revenue cycle data extracts, financial and compliance reporting, and uncovering data-driven insights that support Revenue Cycle Modernization and Innovation (RCMI) initiatives. • Investigate, triage, and help resolve application/data issues impacting revenue cycle, registration, patient access, and scheduling workflows. • Develop, maintain, and optimize CCL/Discern queries and reusable extracts to support analytics and operational reporting within MHS GENESIS systems. • Conduct back-end configuration reviews and diagnostics to identify root causes affecting billing, claims, or encounter workflows and coordinate durable remediation. • Use CCL, SQL, Tableau, Power BI, Python, SAP BO, and other analytics tools to extract, analyze, and interpret financial and operational data across MHS data platforms. • Develop, optimize, and maintain Vertica SQL queries, view, and reusable datasets supporting revenue cycle analytics (billing, collections, denials, A/R). • Monitor and support the development of KPIs across Revenue Cycle Initiatives. • Partner with clinical, coding, billing, IT, and finance teams to ensure integrated revenue cycle operations. • Collaborate with system administrators to ensure the EHR supports required business processes. • Serve as a liaison between Guidehouse, DHA, and MTF operational stakeholders. • Produce professional deliverables: analytic readouts, executive summaries, methodology documentation, and data dictionaries for cross-DHA collaborations. • Perform data validation, lineage analysis, and quality checks across federal data sources to ensure analytical accuracy and audit readiness. • Participate in support testing and validation for analytic releases. • Investigate and help resolve user-reported issues related to charge capture, billing edits, registration errors, or data discrepancies. • Conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes. • Support upgrades, interface changes, testing, and release validations; communicate operational impacts to stakeholders. • Participate in ITSM processes (incident, problem, change management).

Job Requirements

  • Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance;
  • Candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.
  • Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred.
  • Bachelors Degree
  • THREE (3) or more years of experience providing backend application support.
  • An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
  • Bachelor’s degree in Computer Systems.
  • Health Informatics, Information Technology, or a related field (or equivalent experience).
  • Experience providing backend application support for large-scale EHR systems.
  • Proficiency with CCL/Discern and understanding of Millennium data structures.
  • Working knowledge of healthcare revenue cycle operations and data dependencies.
  • Demonstrated ability to produce professional, client-ready documentation.
  • Proven ability to create professional, client-ready deliverables (reports, slide decks, data dictionaries).
  • Ability to conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes.
  • Expert-level SQL or CCL for data extraction, transformation, and analysis.
  • Experience working with Oracle Health (Cerner) revenue cycle backend , data models, and charge services.
  • Experience optimizing query performance to improve system performance.
  • Ability to work independently with system documentation to understand data configurations.
  • Proven ability to identify capability gaps, diagnose root causes, and develop actionable recommendations.
  • Strong attention to detail, accuracy, and analytical rigor.
  • Experience working within the Military Health System (MHS) or other federal health systems.
  • Proficiency with Tableau, Power BI , or similar analytics/reporting tools.
  • Experience using analytical software including SQL, Python, SAS, and R.
  • Exposure to predictive analytics models or automated workflow optimization.
  • Experience producing professional client-facing deliverables in a consulting environment.

Benefits

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend

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