• Configure new CPI/LPI and Tracking lenders within Unitrac per the specifics of each unique lender • Support department leaders in improving metrics while achieving operational excellence • Partner with Development Team on loan and collateral tracking system enhancements and bug fixes • Research and analyze service agreements, needs analysis, and meeting summaries to capture requirements needed to create and configure new CPI/LPI and Tracking lenders within Unitrac • Collaborate with Implementation Managers, Client Experience Account Managers, and Loan File Analysts to investigate and direct data transformation projects • Lead the product analysis calls to review configuration of new lenders prior to loan files being imported • Process incoming help desk tickets related to notice timing changes, notice template changes, report changes, configuration, and general lender updates • Identify and present solutions and suggestions to department leadership to improve or enhance current systems • Participate in self and group training to ensure a thorough comprehension of CPI/LPI Compliance as it relates to vehicle, mortgage, and commercial real estate • Take on special projects for compliance updates spanning all lenders, changes to systems from QA, new Unitrac enhancements, etc. • Troubleshoot lender set ups scenarios brought forward from Client Experience Account Manager / CRRM teams • Process General Change Forms submitted by CPFM for vehicle & mortgage portfolios, update Unitrac, and validate changes • Collaborate with carriers on master policy set up issues • Set up new carriers in Unitrac based on carrier filings and new CPI offerings • Verify accuracy of forms and report inconsistencies between system and requested changes to CPFM staff • Send appropriate information to CPI/LPI carriers for the creation of endorsements to master policies • Update/add CPI/LPI carriers Add/change rates, cancellation methods within the loan, and collateral tracking system • Generate month end files for CPI/LPI carriers and assist with any issues that may occur • Partner with legal and compliance on tax corrections or changes for LPI