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Role Description

Do you value transparency in businesses and want to help those businesses grow? The RepairPal Customer Success team is seeking a dedicated and driven Customer Success Manager to provide a 5-star experience to our RepairPal Certified shop customers! As a member of the team, you will be committed to ensuring the long-term success and growth of our shop customers.

This role will support the RepairPal function of our business. Established in 2007, RepairPal connects consumers with certified trustworthy mechanics throughout the United States. In 2024, RepairPal was acquired by Yelp.

What you'll do:

• Actively build and maintain relationships through monthly contact and regular check-ins with customers.
• Provide customers with training on RepairPal’s platform.
• Drive customer retention and new business growth by being well versed in program offerings and building relationships.
• Coach and communicate the value of RepairPal to Shops customers to handle their own calls and customers to produce success.
• Handle escalations and work to prevent cancellations.
• Consult and educate RepairPal Shops by answering a high volume of inbound calls and emails.
• Remain organized and efficient in a fast-paced environment.
• Consistently achieve/exceed monthly goals.

Qualifications

• GED/HS Diploma and 2+ years of customer-facing experience OR; Bachelor’s Degree.
• Technically proficient with computers and information systems.
• Strong communication (verbal and written).
• Excel with problem solving and troubleshooting.
• Experience working in the automotive industry in a shop, dealership, with an automotive technology company, or in the automotive vertical as a service or success professional (preferred).
• Excellent time management and organizational skills with the ability to track and complete numerous details.
• Ability to handle tough conversations with business owners in a professional, solutions-oriented manner.
• Expertise using Salesforce CRM preferred.

Benefits

• Effective your first day: Full medical, vision, and dental.
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Work from home reimbursement.
• Flexible spending account.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Compensation range for this position is $60,000.00- $70,000.00 annually. You may also be offered a bonus and benefits.