• Manage day-to-day operations for the Capital Markets function, including loan sales, post-closing coordination, and service transfer workflows • Act as the primary operational liaison between Capital Markets, Post-Closing, Servicing, Accounting, Sales, and Processing • Execute and oversee the full life cycle of loan sales from pricing through settlement • Provide regular operational reporting and performance metrics to senior leadership • Lead, coach, and develop team members while remaining actively involved in production • Assist in implementing and refining policies, procedures, controls, and process improvements • Support the management of warehouse lending facilities for rental and bridge loan products • Ensure loan tapes are accurate and prepared for collateral pledging • Execute rate locks and pricing requests as needed • Deliver complete electronic loan files to third-party due diligence providers • Assist in clearing escalated loan exceptions raised during diligence reviews • Monitor loan sale settlement statements and resolve discrepancies • Coordinate clearing of post-closing conditions and delivery of physical collateral to investors • Research escalated payment issues and partner with new servicers to resolve • Partner with Accounting on reconciliation and funding timelines • Track pipeline status, aging, curtailments, and investor turn times • Identify operational bottlenecks and drive continuous improvement initiatives • Support audits, investor requests, and internal compliance reviews