This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a Temporary Customer Service Associate to support our E-Commerce team. This role is ideal for someone who thrives in a fast-paced fashion environment and is passionate about delivering exceptional customer experiences. The Customer Service Associate will act as a key point of contact for customers, helping resolve inquiries, provide product support, and ensure a positive brand experience across multiple communication channels.

• Respond to customer inquiries via email, phone, and/or chat in a timely and professional manner
• Assist customers with order status, returns, exchanges, product questions, and general inquiries
• Troubleshoot and resolve customer concerns while maintaining a positive brand experience
• Accurately document customer interactions and resolutions within internal systems
• Collaborate with cross-functional teams including retail, logistics, and e-commerce to resolve issues
• Maintain strong product knowledge to provide accurate information and recommendations
• Support order management processes, including tracking shipments and processing returns
• Ensure all customer communications reflect the brand’s tone, style, and commitment to service excellence

Qualifications

• 1–2 years of customer service experience, preferably in retail, fashion, or ecommerce
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Excellent problem-solving skills with a customer-first mindset
• Comfortable working with customer service platforms and order management systems
• Strong attention to detail and organizational skills
• Flexible and collaborative team player
• Experience with Gorgias and Shopify preferred

Company Description

LoveShackFancy, founded in 2013 by Rebecca Hessel Cohen, is a global fashion, beauty, childrenswear, accessories, home, and lifestyle brand celebrated for its romantic, vintage-inspired aesthetic and cult-like community. Known for its immersive, whimsical interiors, the brand has grown to 25 boutiques across the U.S. and London. Signature ruffles, pink, and bows anchor the collections, while storytelling and pioneering community-driven experiences have shaped LoveShackFancy into more than a fashion label—it’s a shared lifestyle movement. Coveted collaborations include Victoria’s Secret PINK, Gap, Target, Stanley, Pottery Barn, Bogner, and more. In 2023, LoveShackFancy launched Beauty exclusively at Sephora, inviting millions into its rose-colored world of whimsy and celebration.